TRUVA GHANA LIMITED – FREQUENTLY ASKED QUESTIONS (FAQ)
General Questions
1. What does Truva Ghana Limited do?
Truva Ghana Limited offers engineering, civil construction, infrastructure development, architectural and structural services. We also handle interior and exterior solutions, renovations, material supply, procurement, and elevator services.
2. Do you provide complete project solutions?
Yes. We can support you from design and planning through construction and final handover, depending on your project. We also offer project management and elevator installation services.
3. Do you work with private companies and public institutions?
Yes. We work with individuals, private companies, and public institutions, depending on the needs and scope of each project.
Construction and Engineering
4. Can you help with architectural design?
Yes. We offer architectural design, structural calculations, and 3D modelling, all tailored to your vision and site conditions.
5. Do you handle renovations and building upgrades?
Yes. We handle renovations, modernisation, structural upgrades, and the transformation of commercial spaces.
6. Do you provide interior fit-outs?
Our interior services can include kitchen cabinets, bathroom fittings, sofas, beds, wardrobes, TV units, and walk-in closets. Walk-in closets.
7. Do you provide windows, doors and glass?
Yes. We supply high-quality aluminium and UPVC window systems, security doors, and other architectural solutions. al solutions.
8. Do you build swimming pools and outdoor spaces?
Yes. We can provide swimming pool construction, landscaping, garden, and exterior design solutions, depending on your project.
9. How can I request a quotation?
You can reach us through our website enquiry form, by phone, WhatsApp, or email. Please share as much detail as you can about your project.
Elevator and Escalator Services
10. What is Expand Elevator Systems?
Expand Elevator Systems is a part of Truva Ghana Limited. We provide vertical transportation and mobility solutions.
11. What types of elevators do you supply?
We offer passenger, panoramic, and service elevators, car lifts, load lifts, stretcher lifts, and other elevator systems.
12. Do you install escalators and moving walkways?
Yes. We can provide escalators and moving walkways, depending on your project’s needs.
13. Do you supply elevator spare parts?
Yes. We supply elevator spare parts, related components, and systems.
14. Do you provide elevator maintenance?
Yes. We offer routine preventive maintenance, including inspections, lubrication, adjustments, safety testing, and cleaning of key components.
15. Can you repair an existing elevator?
Yes. We handle major maintenance and repairs, including replacing damaged or worn parts. All repairs are subject to inspection and a quotation.
16. Can you modernise an old elevator?
Yes. We offer elevator upgrades and modernisation services, depending on the condition and technical needs of your current system.
17. What should I do if my elevator develops a fault?
Please contact our service team and provide the following information:
- Your name and company name
- Building location
- Elevator type or brand, if known
- A clear description of the fault
- Any error message or unusual behaviour
- A contact person available at the site
If there is an emergency or immediate danger, keep people away from the equipment and follow your building’s emergency procedures.
Procurement and Products
18. Where do your products come from?
Truva Ghana Limited works directly with trusted international manufacturers and suppliers. This allows us to customise products, ensure quality, and provide solutions that meet your project’s needs.
19. Can I request a customised solution?
Yes. Our engineering team lead will customise engineering, construction, interior, and elevator solutions to fit your project requirements.
20. How long will delivery or installation take?
The delivery or installation timeline depends on several factors, including:
- Custom manufacturing
- Project complexity
- Shipping and logistics
- Site readiness
- Installation requirements
We will provide you with an estimated timeline after we review your requirements.
21. What information should I provide when contacting Truva Ghana?
To help us understand your needs, please share the following information:
- Your name and contact details
- Project location
- Type of service required
- Brief project description
- Drawings or specifications, if available
- Expected timeline
22. Do you conduct site inspections?
If needed, we can arrange a site inspection as part of our assessment of your project and preparation of a quotation.
23. How can I contact Truva Ghana Limited?
You can reach us through our website, by phone, or by email.
General Enquiries: 053 110 0670
Sales & Marketing: 050 269 6888
Email: info@truvaghanaltd.com
Sales: sales@truvaghanaltd.com